Frequently asked questions

Do I need to register for an account to place an order?

No. You don't have to have an account to shop with us online. Our website has been designed to make things as easy as possible for you. Either choose a product you want to buy and add to your basket or continue shopping to buy other products, which you can add to your basket. When you're ready to purchase simple click on the basket icon and proceed with your payment. However, if you choose to register for an account, you will have the additional advantages as a registered customer of simple and easy ordering, only ever need to fill in your personal info once, you will be kept up to date about your order, you can create your own wish list and receive discounts on future orders and much more

How long will it take for my order to arrive?

We always try to dispatch all orders the same day if they are placed before 3pm, however all products are subject to availability. The majority of our orders are dispatched within 24 hours. Very occasionally it may take us a little longer however if that was the case we will be in touch to let you know straight away. Once your order has been dispatched from us - you should receive it within 1-2 business days via our courier service - who will usually require a signature. For international orders delivery can take between 5-7 business days.

Do you offer Trade sales?

Yes absolutely! Please click on the 'Trade' tab in the top menu bar on our website for all the information you will need to get started as a Redrakoon stockist. If you would prefer to speak with one of the team please feel free to give us a call Mon-Fri between 09:30AM and 17:00PM on +44 (0) 1661 830 949.

Can I return a product if I am not happy with it?

At Redrakoon, we are always more than happy to exchange or refund an item if you are not happy with it (which we doubt will ever happen) as long as it is in the same condition it was sent within 14 days of purchase. Please note that it is the customers responsibility to pay for any postage and make sure that the product is returned to us.

What if I decide to cancel my order?

We all make mistakes from time to time, no need to worry. Simply drop us an email, connect with us via live chat or give us a call and we’ll do everything we can to stop your order from being dispatched. Sometimes, depending on when you contact us we can’t, however please don’t hate us if that's the case. Worst case scenario; you can simply return it to us (for free) for a full refund, simples.

What happens if I am not home when my delivery comes?

We dispatch all orders via either Royal Mail or Parcel Force depending on the size. Both our delivery carriers will leave you a ‘failed delivery’ card if no one is home at the time of delivery and they are unable to leave it with a neighbour as all deliveries require a signature. If our courier is unable to deliver your order on the first attempt they will attempt a second delivery the next working day. If you’re still having trouble receiving your order; you can always contact the courier to re-arrange a delivery for a different time or place or alternatively you can pop down to your nearest depot to collect your order within 5 days from the first delivery attempt. Remember, to take along some ID if collecting from nearest depo.

I have a Redrakoon voucher to use, where do I enter the code?

When you have selected your products and added them to your basket and you're ready to checkout, you will see a box to enter your code on the checkout page.