Delivery & Returns
We always try to dispatch all orders the same day if they are placed before 11am, however all products are subject to availability. The majority of our orders are dispatched within 24 hours. Very occasionally it may take us a little longer however if that was the case we will be in touch to let you know straight away. Once your order has been dispatched from us - you will receive your order within 1-2 business days via our courier service - which will usually require a signature.
For international orders delivery can take between 5-7 business days.
We offer free delivery on all UK orders of £100 or more. International orders will be quoted individually for carriage costs. If your order is under £100 - delivery is charged at only £5.99.
If you have placed your order via the Trade area of our website and have recorded your email address you will receive a dispatched confirmation email once we have dispatched your order. Your email will advise that your order has been dispatched from us and when it will be delivered. If you wish to track your order you will be able to do so by going to the Parcel Force website at (https://www.parcelforce.com/track-trace) and entering your consignment number that will be provided in your dispatch confirmation email.
If your order was placed via a Redrakoon agent who has provided us with your email address you will also receive a dispatch confirmation email.
We dispatch all orders via either Royal Mail or Parcel Force depending on the size. Both our delivery carriers will leave you a ‘failed delivery’ card if your business is closed for whatever reason or if no one is available at your chosen delivery address at the time of delivery. If our courier is unable to deliver your order on the first attempt they will attempt a second delivery the next working day. If you’re still having trouble receiving your order; you can always contact the courier to re-arrange a delivery for a different time or place or alternatively you can pop down to your nearest depot to collect your order within 5 days from the first delivery attempt. Remember, to take along some ID if collecting from nearest depot.
If you are not completely happy with your purchase (which we doubt will ever happen) you can return it to us by post within 14 days from the date of purchase. We also accept carrier pigeon for those who have one. You will be credited with the value of your returned product to your original method of payment if you have already paid for your order. Once the item is received back at the Redrakoon HQ, we'll check it's re- sellable and then refund you the cost of the item only. In the unfortunate event your goods arrive damaged, please notify us within 3 working days of receiving your order. Please note that it is the customer’s responsibility to pay for any postage and make sure that the product is returned to us in the same condition it was received.